🐾 Built for how pet care actually works

One system for the way your daycare really runs.

Your services, your pricing, your approvals, your dog bus, your team. Genera brings bookings, payments, routes, records, staff and compliance into one operating system — built by a licensed daycare.

Set up your business

Define your limits, your branding and your alerts before a single booking comes in.

Capacity & DEFRAOnly on Genera

Stay within your licensed limits. Always.

Set the maximum dogs per service before bookings open. Genera enforces your DEFRA-licensed capacity so you never accidentally exceed your permitted numbers — something no other pet software does.

  • Caps per service tied to your licensed dog limit
  • Waitlist requests when capacity is reached
  • Stay DEFRA-compliant without counting manually
app.generasoftware.com / service-settings
Daycare
Maximum bookings per day
Full Groom
Maximum bookings per day
Nail Clipping
Maximum bookings per day
SWIMMING
Maximum bookings per day
Sleepover
Maximum bookings per day
Save
Customisation & Alerts

Your portal. Your alerts. Your way of working.

Before customers book, set the experience around your business: your daycare branding, your customer portal and the alerts admins need to see.

  • Custom customer portal branding and background
  • Admin notification controls for customer actions
  • New customers, bookings, memberships and direct-debit alerts
Business customisation
Notification Types
📅
Approval needed
A service requires your sign-off before confirming
🔔
New booking
A booking has been scheduled or confirmed
👤
New customer
A new owner signed up via the portal
💳
Membership request
A customer requested a membership plan
💰
Direct debit collected
A GoCardless payment was taken

Bookings & your day

Controlled self-serve bookings, a clear daily run sheet, and a portal customers actually use.

Bookings

Clients can request. You stay in control.

Genera treats bookings as controlled self-serve. Customers reduce the admin, but owners still decide what gets confirmed.

  • Pending approvals for bookings and memberships
  • Quick admin bookings without the back and forth
  • Recurring bookings for regular daycare clients
Quick recurring admin booking
Pending Approval
22/06/2026● Pending
T
Taylor Swift
🌙 Sleepover
✓ Accept
✗ Decline
29/05/2026● Pending
O
Oprah
☀️ Daycare
✓ Accept
✗ Decline
16/06/2026● Pending
M
Mila Kunis
✂️ Full Groom
✓ Accept
✗ Decline
Daily Schedule

Know exactly who's in today.

Once bookings are in, the daily schedule becomes the control room. See the day's dogs, services, collections and drop-offs without digging around.

  • See every booking for the day
  • Spot unassigned collections and drop-offs
  • Create bookings from the same screen
🔍 Search pets and customers
Daily Schedule
Plan today's bookings, routes and drop-offs
Monthly🐾 DailyMap
‹ TODAY · 27 May 2026 ›
🐾 All Pets 2CollectionsDrop-offs
+ Create booking
Z
Zendaya
Sleepover · Tom Holland
0 this wkView
C
Charlotte
Daycare · Mia Cat
5 this wkView
Customer Portal

Customers book, request memberships and update pet details.

Give customers a branded place to manage their pets and request the services they need, while every important action still comes back to your team for approval.

  • Membership requests from the customer portal
  • Pet profile details held in one place
  • Branded portal with your daycare details
🔒 portal.generasoftware.com
← Pet Profile
Membership
Choose a membership plan for a fixed weekly schedule. Requests go to your daycare for approval.
Request membership
Profile Information
NameOprah
Last nameBruno
BreedBedlington Terrier
Date of birth05/03/2016
🔒 portal.generasoftware.com
Bookings
Saturday, 30 May 2026
CHOOSE SERVICE TYPE
☀️Book Daycare
✂️Book Full Groom
💅Book Nail Clipping
🏊Book SWIMMING
🌙Book Sleepover

Money & records

See who's paid, who hasn't, and keep every dog's history exactly where you need it.

Payments

Every payment route, without losing track.

Financial visibility, not just "payments supported". See who has paid, who has not, and stop spending Sunday night on invoicing.

  • Finance dashboard for invoiced, paid and outstanding
  • Stripe, GoCardless and bank-transfer options
  • Bulk invoice raising and status tracking
Payment Methods
Connect the payment providers your business uses
S
Stripe
Card + BACS, hosted invoice pages, automatic reconciliation
Not set up
Connect Stripe ↗
G
GoCardless ● In use
BACS Direct Debit — auto-debit invoices once owners sign a mandate
● Connected
Manage GoCardless ↗
M
Manual invoicing
PDF invoices with your bank details — owners pay by bank transfer
● Connected
Edit bank details ↗
Dog Records & Compliance

Every dog detail, ready when you need it.

Pet status, memberships, custom prices, behavioural notes and incident logs. Practical records that help the business run, not fluffy extras.

  • Dog list with active, trial, dormant and custom-price filters
  • Membership and pricing status visible at a glance
  • Behavioural, logistic and health records kept together
app.generasoftware.com / records
Records
Notes and incidents logged for this pet.
+ Add Record
TypeDetailsDate
💜Behavioural
She wouldn't stop barking at the new member of staff28/05/2026Delete
🚗Logistic
Lives on a school road — can't pick up between 8.20–9am28/05/2026Delete

On the road & the team

Plan the dog bus and keep staff days, holiday and sick records in the same place.

Routing

Plan the dog bus without rebuilding it every morning.

Routing as a practical transport workflow: set up route groups, assign pets and drivers, then check the pickup run on the map.

  • Build default routes for regular pickup runs
  • Assign dogs, drivers and stop order in one view
  • Open the route map when the team needs the full picture
Route · RONNIE
Thu, 28 May 2026
Completed 0/5
1. Stomzi
Maya James
17 Effra Road, London
2. Bailey
Carole Fontaine
18 Mantlet Close, London
3. Ashton
Mila Kunis
15 Clapham High St, London
4. Bart
Marge Simpson
Felsham Road, London
5. Charlotte
Mia Cat
12 Lombard Road, London
PickupsDropoffs📍ScheduleProfile
Staff

Staff days, holiday and sick records in one place.

Log time off, track allowances and keep payroll-ready staff records in the same system as everything else.

  • Log holiday, sick day and day-in-lieu entries
  • Track holiday allowance and remaining balances
  • Keep salary and staff records ready for month end
Today● Working● Holiday● Sick
TIME OFF · 2026
☀️HOLIDAY20/20 left
0 used
Request holiday
❤️SICK20/20 left
0 used
Request sick day

Run the daycare you already built — without rebuilding your admin every week.

Bookings, payments, routes, dog records, staff and compliance in one system built around real pet care operations.